Privacy Policy
Introduction
At Slam Dunk Collectibles, your privacy matters to us just as much as your next big pull. When you shop with us, you're trusting us with your personal information — and we take that responsibility seriously. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe. Please take a moment to read through it so you know exactly where you stand with us.
Information We Collect
When you visit our website or place an order with us, we may collect the following information:
Personal Information: Your name, email address, phone number, billing address, and shipping address when you create an account or complete a purchase.
Payment Information: We do not store your full credit card or payment details. All transactions are processed securely through trusted third-party payment providers such as Visa, Mastercard, PayPal, Apple Pay, and Shop Pay.
Device & Usage Information: Information about the device you use to browse our site, including your IP address, browser type, pages visited, and time spent on the site. This helps us understand how our customers use our store so we can improve your experience.
Communications: If you contact us via email, live chat, or our contact form, we keep a record of that conversation to better assist you in the future.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send you order confirmations and shipping updates
- Respond to your questions and customer service requests
- Send you newsletters, promotions, and updates about new products — only if you've opted in
- Improve our website, products, and overall shopping experience
- Prevent fraud and keep our platform secure
- Comply with legal obligations where required
We will never sell, rent, or trade your personal information to third parties for their own marketing purposes. Period.
Cookies
Our website uses cookies — small text files stored on your device — to help us give you a better browsing experience. Cookies allow us to remember your preferences, keep items in your cart, and understand how visitors use our site.
You can choose to disable cookies through your browser settings at any time. However, please note that some parts of our website may not function properly if cookies are turned off.
Sharing Your Information
We only share your information in the following limited situations:
Service Providers: We work with trusted third-party services to operate our business — including payment processors, shipping carriers, and email marketing platforms. These partners only receive the information they need to do their job and are required to keep your data secure.
Legal Requirements: If we are required by law, court order, or government authority to disclose your information, we will do so. We will always try to notify you if this happens, unless we are legally prevented from doing so.
Business Transfers: In the unlikely event that Slam Dunk Collectibles is sold or merged with another business, your information may be transferred as part of that transaction. We will notify you before that happens.
Data Security
We take the security of your personal information seriously. Our website uses SSL encryption to protect data transmitted between your browser and our servers. We follow industry best practices to prevent unauthorized access, disclosure, or misuse of your information.
However, no method of transmission over the internet is 100% secure. While we do everything we can to protect your data, we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to any inaccurate information
- Request that we delete your personal data, subject to legal requirements
- Opt out of marketing emails at any time by clicking the unsubscribe link in any email we send
- Request that we stop using your data for certain purposes
To exercise any of these rights, simply reach out to us at email@slamdunk.com and we'll take care of it promptly.
Third-Party Links
Our website may contain links to third-party websites such as social media platforms or partner sites. Please note that we are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before sharing any personal information with them.
Children's Privacy
Slam Dunk Collectibles is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us and we will delete it immediately.
Changes to This Policy
We may update this Privacy Policy from time to time as our business grows or as laws change. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically so you always know how your information is being handled.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please don't hesitate to get in touch:
📍 Slam Dunk Collectibles 685 Market Street, San Francisco, CA 94105, United States
📞 (000) 000-0000
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